RIGHT OF WITHDRAWAL (FREE RESOLUTION)

In accordance with article 10 of DL no. 24/2014 of February 14th, if the customer finds that the product does not meet their expectations, they may return it within a maximum period of 14 days from its receipt, as registered by the courier’s tracking service, without the need to indicate the reason.

Returns of the following items are not accepted:

  • Any product that has been wholly or partially assembled, altered, and/or used;
  • Any product whose packaging has been violated;
  • Intimate or personal use items, for hygiene reasons;
  • Custom-made items or special requests from the customer.

In the event that the product has a manufacturing defect, an exception will be made to point 2. Whenever the defect cannot be proven by sending photos, an analysis fee of €10 will be charged. This fee includes the collection of the product and sending it to the official brand for analysis. The customer will be provided with an analysis report. The analysis fee will be fully refunded if the brand confirms that the product has a defect.

For returns under Free Resolution, the item must remain in its original packaging and retain all accessories and usage instructions provided with the product.

The return request can be made via email to geral@amaremio.com. You must attach a copy of the invoice and photos proving that the product(s) in question have not been violated or damaged.

After collecting the necessary information, our services will contact you to establish the purchase contract resolution procedure.

In the case of Free Resolution returns, the costs of returning the product to our logistics facilities are always borne by the customer.

If the order has enjoyed a discount related to the initial shipping, it will be reassessed whether the order remains eligible to enjoy the discount applied after the return. To benefit from the discount, the final order value after the return must be equal to or greater than the value established in the promotion conditions. The value varies depending on the geographical delivery area.

If the above conditions are met, the corresponding monetary amount will be refunded to the selected payment option or via IBAN, within a maximum of 8 days, after receiving the products at our warehouse.

PICKUP

The product must be properly packaged and labeled with the order ID. Any damage incurred during transport due to insufficient packaging of the items will be the sole responsibility of the customer. The costs of this return method will be charged to the customer in the form of a fixed amount of €6, which will be deducted from the amount to be refunded to the customer.

SECOND SHIPMENT

If the order is not successfully delivered and is returned to us for reasons beyond the control of the courier and Amaremio – Sardinia, you can request a second shipment, at an additional cost*.

The following situations are the responsibility of the customer:

  • The order is not accepted or is refused at the delivery address;
  • The order is not collected at the pickup point within the specified timeframe;
  • The order contains incorrect data, such as an incomplete address or invalid postal code.

If you do not want the second shipment, only the amount paid will be refunded, excluding the costs incurred with the return of the order to our facilities, as soon as we receive your order.

PROCEDURE AND TIMELINES

If you wish to cancel the contract, the customer must send Amaremio – Sardinia the Model of Free Resolution Form duly completed or another unequivocal statement of the intention to cancel the contract, either electronically to geral@amaremio.com or by registered mail to: Amaremio – Sardinia, Via Carlo Alberto, 29 07028 Santa Teresa Gallura, Sardinia, Italy, or through any other durable medium susceptible to proof (with the burden on the customer), within a maximum of 60 days from the date the customer, or a third party designated by them who is not the carrier, acquires physical possession of the goods. To meet this withdrawal deadline, it is sufficient that your communication regarding the exercise of the right of withdrawal is sent before the withdrawal period expires, after which the return may not be accepted. Amaremio – Sardinia will acknowledge receipt of the request to cancel the contract within a maximum of 24 (twenty-four) business hours. From the date of communication of the contract resolution, the customer has up to a maximum of 14 (fourteen) days to deliver to Amaremio – Sardinia all the items they wish to return.

EFFECTS

The customer may exercise their right of withdrawal in full or in part and is responsible for the return costs, including shipping costs, payment method fees (credit card, ATM, PayPal, MB WAY, cash on delivery). Amaremio – Sardinia will reimburse the corresponding amount within a maximum of 14 (fourteen) days from the date of receipt of the decision to cancel the contract by the customer.

In the case of a partial return of the order, the customer will be refunded the value of the items actually returned. If you have enjoyed a discount related to the initial shipping, it will be reassessed whether the order remains eligible to enjoy the discount applied after the return. In addition to the aforementioned Terms and Conditions, the customer does not incur any additional fees as a result of such reimbursement.

INSPECTION OF GOODS

As mentioned in the previous point, Amaremio – Sardinia reserves the right to withhold the refund until verifying the condition in which the goods are returned, as it is a vital condition for processing the refund. According to no. 2 of article 14 of the Decree-Law, any item that has been abusively used and/or manipulated by the customer will be considered non-compliant, following the description in that point, with particular attention to items that have their own packaging, which must also be returned in excellent condition of conservation and use.

ORDER CANCELLATIONS

Amaremio – Sardinia may cancel the order of a product in one of the following situations:

  • Unavailability of the product;
  • Non-payment by the customer of the order placed, with Multibanco references having a validity of 24 hours;
  • Incorrect price due to manual or computer error.

SALE PRICE OF PRODUCTS

The sale price of each product is determined by Amaremio – Sardinia and can be freely changed at any time. Changes in the sale price of the product do not affect the order whose receipt and acceptance have already been confirmed to the customer.

The sale prices of the products indicated by Amaremio – Sardinia include VAT at the applicable legal rate.

In addition to the sale price indicated, delivery expenses for the product may be added when due.

The sale prices of the products are as presented, unless there has been an error in their indication detected by Amaremio – Sardinia until the products are delivered to the customer. In this case, the customer is immediately contacted via email provided by them, and in this case, the customer can choose to keep their order